Microsoft/Office 365 accounts occasionally face disconnection issues in Instantly, which can be frustrating.
However, in this guide, I’ll explore two solutions to resolve these disconnection problems efficiently. Whether you’re dealing with a “Disconnected” error or simply want to ensure a stable connection, Solutions 1 and 2 will help you get your accounts back on track.
Solution 1: Authenticated SMTP
Step 1: Access the Admin Console
- Start with logging into your admin console through this link: https://admin.microsoft.com/adminportal/home#/users.
- Select the specific account that is encountering disconnection issues.
Step 2: Manage Email Apps
- Click on “Mail” in the flyout menu that appears.
- Then, click on “Manage email apps.”
Step 3: Verify Authenticated SMTP Settings
- Confirm that the Authenticated SMTP setting is enabled.
- Make sure to save any changes made.
Step 4: Account Reconnection
- After passing an hour, proceed to remove the accounts from Instantly.
- Then, reconnect these accounts.
Note: This process will ensure that your authenticated SMTP settings are correctly configured and may resolve any disconnection issues.
Solution 2: SMTP Authentication
Step 1: Access GoDaddy Email & Office Dashboard
- Sign in to your GoDaddy Email & Office Dashboard using your GoDaddy username and password via this link: https://productivity.godaddy.com/.
Step 2: Manage User Settings
- Select “Manage“ next to the user account that is encountering disconnection issues.
- Scroll down to “Account Information” and choose “Advanced Settings.”
Step 3: Configure SMTP Authentication
- Follow the instructions provided in your GoDaddy account for SMTP settings to ensure proper configuration.
Note: If you have your Outlook account through GoDaddy, refer to the specific guide available for GoDaddy Outlook accounts for additional assistance.
Disconnections in Microsoft/Office 365 accounts can be troublesome, but with these two solutions, you can resolve the issues and enjoy a stable and uninterrupted connection in Instantly.
Choose the solution that fits your situation best, and follow the steps outlined to get your accounts back on track. Whether it’s authenticated SMTP or SMTP authentication, these fixes will help you regain control of your email services.
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